Patient Concerns

Cullman Regional Medical Center is committed to providing quality health care and medical services in a caring, safe and supportive environment. We try to make your hospital visit pleasant but if you have concerns or issues there are steps in place to help you. Our goal is to handle a complaint at the time it happens.

A family member, guardian or significant other may register a concern, file a complaint or grievance, ask questions, or make recommendations. We will respect your comments and keep this information private.

If you have any problems or questions while in the hospital talk to your nurse, a member of your patient care team or the nurse manager. If you are not comfortable talking with one of these people you may call the hospital’s Administrator on-call, Vice President of Patient Care Services or CEO. All concerns will be treated with respect and in a timely manner.

If after sharing your concerns you are still not satisfied then you may choose to file a grievance. A grievance is a notice to any hospital department or official representing dissatisfaction with how the complaint was resolved.

You may not feel comfortable contacting hospital personnel regarding your concerns. If this happens, you may call the Alabama Department of Public Health at 1-800-356-9596, the Alabama Quality Assurance Foundation at (205) 977-4200 or Joint Commission on Accreditation of HealthCare at 1-800-994-8610.

Patient Advocate
Cullman Regional Medical Center is committed to quality healthcare and medical services in a caring, safe and supportive environment. Patient feedback is an important element to be considered in performance improvement efforts, in both clinical and service quality.

While you are a patient at CRMC, we want your stay to go smoothly. However, at times you may not understand what’s happening, the staff may seem busy or you may not know the right person to address.

Our patient advocate is someone you can turn to with questions, concerns or complaints you may have during your stay. To reach the CRMC Patient Advocate, please call (256) 737-2591 or click here to send an e-mail.

How the patient advocate can help you:
  • Answering questions you may have concerning policies and procedures
  • Assisting you in the resolution of any problems, special needs or concerns
  • Ensuring lines of communication remain open between you and hospital staff

Every effort will be made to acknowledge your concern and/or patient complaint in a timely manner. Cullman Regional Medical Center has a designated quality review process to assure that appropriate standard of care is met with all our patients. If our investigation takes longer than anticipated, we will contact you by mail, e-mail or telephone with a tentative date of when you can expect our findings.